JuleRee FAQs

How do I care for my new piece of wearable art?

Pieces are NOT waterproof and therefore should never be worn in showers, baths or while swimming. To maintain its brilliance for years to come it is suggested that you clean your piece with a tarnish cloth. DO NOT submerge in commercial jewelry cleaning solutions as this may cause pieces to separate. It is also recommended to keep your piece in a separate section in your jewelry box or in its original packaging when storing to avoid potential damage. A little extra care will ensure that you can enjoy your unique piece for many years to come.

I love my new piece and would like to order another piece. How do I go about doing so?

We are so happy that you love your new piece. However,  as pieces are individually hand-crafted one at a time and not mass-produced, it is impossible to duplicate. We can however, for a nominal fee, create a custom piece using your choice of colours. Contact us for more information and lead times.

I saw a piece I liked but now it’s sold out. How can I order one similar for myself?

As each piece is one-of-a-kind it is impossible to duplicate past creations. We therefore recommend ordering items you like right away to avoid missing out.  Continually check on our site as new pieces are created and featured regularly. We are sure you will find another design you like as well- or even more!

How long until I receive my new piece of jewelry?

Items are typically mailed out on the first Monday of each week (unless Monday falls on a Holiday). Depending on when your order was placed, the method of shipping you selected, and your geographic location, orders are typically received within 7-10 business days. Orders in the United States and overseas will take longer. Due to the increase in shipping and circumstances surrounding Covid, unexpected delays may occur, although they are extremely rare.

What are your pieces made from?

We source and use only quality materials. Most of our items are composed of stainless steel or sterling silver. We also occasionally use elements that may be platinum plated brass, which are lead and nickel- free. We choose to work with these materials because they are lightweight and durable and ideal for those with allergies or sensitivities.

If you would like specific information on a piece you are interested please reach out to us by email.